Creative Resources Technology Group is the premier Macintosh Professional Services Provider and Managed Services Provider for businesses in Los Angeles, Orange, San Diego, and Riverside County. CRTG offers clients a full line of IT support options for growing and securing networks in addition to providing specialized troubleshooting needs on Macintosh environments as well as Unix and Windows platforms. We are the #1 Apple Consultant in Orange, San Diego, and Riverside County providing full level support and set up of networking and communications across these platforms.

As the leading Managed Services Provider, Information Technology, and Cybersecurity company, we have more than 23 years of experience in propelling customers to achieve their business goals. We believe that trust is our greatest tool we have to serve our clients and the greatest value we seek to instill in our team members. We offer incredible growth opportunities, an energetic work environment, and benefits including Medical, 401k, and Dental.

Interested in working for the #1 Apple Consultant in Orange, San Diego, and Riverside County?

Check out the available opportunities we have below:

Creative Resources Technology Group, Inc. is currently conducting a talent search for an experienced Technical Manager with a hands-on approach to project management.  This office-based position will have the responsibility of overseeing the daily operations of the technical support teams. Please forward resume to linda.johnson@creativeresources.net.

Core Responsibilities:

  • Works on projects for SMB (small and medium-sized) organizations.
  • Will be engaged in engineering projects, Mobile Device Management, Mobility initiatives, Active Directory/Open Directory integration, Cloud migrations and large-scale deployments and advanced server setups.
  • Will assure that documentation for all troubleshooting fixes, changes and updates performed are consistently accurate and timely.
  • Field inbound calls from current customers that need immediate help desk support.
  • This position requires a unique combination of technical skills, customer service and leadership ability.
  • Familiarity with the development of Standard Operating Procedures.
  • Performance management of the Technical Staff, identifying areas for improvement and initiating corrective action as deemed appropriate.
  • Will assess and make recommendations for improved workflow and/or systems enhancement.
  • Strong organizational management skills.
  • Ability to orchestrate the multi-tasking of the daily operational requirements in addition to navigating the unexpected.
  • Will take the initiative to respond to critical situations with willingness to apply hands-on involvement in daily operations as deemed necessary by current workflow.
  • Confidently assigns and delegates daily workflow and special projects with diplomacy, tact and professionalism.
  • Will lead the Technical Teams by example through team building.
  • All other duties as assigned.

Qualifications:

  • Certifications Required: Apple Certified Support Professional (ACSP 10.13) & Apple Certified Technical Coordinator (ACTC 10.12), Microsoft Certified System Engineer (MCSE).
  • At least ten (10) years of experience with troubleshooting, diagnosing and repairing computer hardware, printers, industry-recognized software applications and workstation operating systems.
  • At least ten (10) years of experience analyzing and resolving network-related server, workstation, printer, operating system and application issues in LANs.
  • Thorough knowledge of macOS 10.12+ and Windows 10.
  • Familiarity with Best Practices in project management.
  • Six Sigma certification a plus.
  • 2-3 years professional working experience at the Supervisory level.
  • Previous experience managing technical support personnel preferred.
  • Exemplary written and verbal communication skills.
  • Consistent superior delivery of customer service in a fast-paced environment.
  • Communicates with confident respect.
  • Strong organizational management skills.
  • Self-motivated and success-driven, takes ownership of all endeavors.
  • Delegates with diplomacy.
  • Ability to multi-task, being mindful of business objectives, ongoing projects and deadlines, while navigating through the unexpected.
  • Strong attention to detail, keeping focus on client satisfaction.
  • Demonstrated desire to increase professional acumen by learning new applications and technologies on the market, as deemed necessary.
  • Demonstrates the ability to communicate with end users at all levels within an organization.
  • Organizational and project management oriented.
  • Demonstrated ability to handle sensitive and confidential information.

Apply Now

Please forward resume to linda.johnson@creativeresources.net.

Core Responsibilities:

  • Troubleshoot, diagnose and repair computer hardware, printer, industry-recognized software applications and workstation operating systems.
  • Analyze and resolve network-related server, workstation, printer, operating system and applications issues in LANs.
  • Document all troubleshooting fixes changes and updates performed.
  • Sells consultatively and makes recommendations to prospects and clients of the various solutions the company offers to their business issues.
  • Maintains strict confidentiality.
  • Actively seeks to learn new applications and technologies on the market in an effort to enhance company reputation.
  • Continuously expands professional acumen.
  • Professionally and effectively communicates to end-user appropriate resolution and instruction with regards to specific needs.
  • Delivers customer service in alignment with company core values for client satisfaction.
  • Escalates technical issues to Supervisor as deemed necessary.
  • Regularly attends Company weekly production meetings.
  • All other duties as assigned.

Qualifications:

  • Apple Certified Support Professional (ACSP)
  • Microsoft Certified Professional (MCP)
  • Minimum three years professional working experience with troubleshooting, diagnosing and repairing computer hardware printers, industry-recognized software applications and workstation operating systems.
  • Minimum one-year professional working experience analyzing and resolving network-related server workstation, printer, operating system and application issues in LANs.
  • Thorough working knowledge of mac OS X v10.8-v10.12, Windows 7 and Windows 10.
  • Apple Retail experience as Mac Genius a plus.
  • Excellent interpersonal and customer service skills.
  • Ability to work well with all skill levels of end-users throughout all levels of an organization.
  • Strong written and verbal communication skills.
  • Excellent follow-through and attention to detail.
  • Strong organizational management skills with the ability to prioritize and follow-up on multiple concurrent tasks.
  • Ability to work independently and within a team environment, actively contributing work on group projects from start to finish in a professional and timely manner.
  • Takes initiative and demonstrates self-motivation within the scope of job responsibilities.
  • Ability to multi-task, prioritize and execute sound judgement, always focusing on client satisfaction with attention to detail.
  • Ability to communicate professionally and effectively with all levels of an organization.
  • Must be able to appropriately handle sensitive and confidential information.

Apply Now

We are looking for the Professional who has what it takes to embrace the vision of our CEO and drive our sales initiatives to completion.  Your proven track record of successfully closing deals in a B2B enterprise environment over the course of at least 5 years is foundational to this extraordinary role.  Your enthusiasm is contagious and your interpersonal skills are keys to unlocking the doors to your unlimited earning potential – but your relentless follow-through and persistent attention to the fine details will be your calling card.  If you are up for the challenge, we invite you to take the first step into your IT future and apply. Please forward resume to linda.johnson@creativeresources.net.

Core responsibilities:

  • Perform 350+ outbound calls per week, 600 per month to prospective business clients.
  • 4 (four) Qualified Appointments set per week, on-site, with system engineer.
  • Collaboratively work with inside sales staff to maintain ongoing pipeline of potential clients.
  • Collaboratively work with marketing staff to produce and deliver effective marketing campaigns.
  • Research and identify the key players and decision-makers in target organizations.
  • Follow-up with prospective leads generated from cold-calls and presentations.
  • Assist in the training and development of inside sales staff to increase overall team productivity.
  • Set the example for inside sales staff to further the development and performance of the sales and marketing teams.
  • All other duties as assigned.

Qualifications:

  • Minimum 5 years professional working experience in a sales / marketing position, where 60% of the job assignment required successful attainment of B2B cold-calling quotas.
  • Ability to recognize the need to respond to critical matters and act according to established protocols.
  • Proven track record of successful sales closing techniques.
  • Excellent follow through and management of prospective and existing client relationships.
  • Exemplary interpersonal skills, with strong customer focus.
  • Strong written and verbal communication skills.
  • Demonstrated ability to achieve high-volume of outbound call quotas.
  • Demonstrated ability to effectively deliver persuasive presentations in a professional manner.
  • Strong attention to detail, with proven ability to meet deadlines.
  • Excellent phone etiquette.
  • Critical thinker with strong assessment skills.
  • Ability to demonstrate independent sound judgement under pressure.
  • Strong influential and persuasive speaking skills.
  • Previous working experience in campaign development and execution a plus.
  • Knowledge of sales and marketing techniques and tactics.

The description provided is not all inclusive of the role.