Creative Resources Technology Group is the premier Macintosh Professional Services Provider and Managed Services Provider for businesses in Los Angeles, Orange, San Diego, and Riverside County. CRTG offers clients a full line of IT support options for growing and securing networks in addition to providing specialized troubleshooting needs on Macintosh environments as well as Unix and Windows platforms. We are the #1 Apple Consultant in Orange, San Diego, and Riverside County providing full level support and set up of networking and communications across these platforms.

As the leading Managed Services Provider, Information Technology, Certified Training and Solutions company, we have more than 23 years of experience in propelling customers to achieve their business goals. We believe that trust is our greatest tool we have to serve our clients and the greatest value we seek to instill in our team members. We offer incredible growth opportunities, an energetic work environment, and benefits including Medical, Life Insurance, 401k, and Dental.

Interested in working for the #1 Apple Consultant in Orange, San Diego, and Riverside County?

Check out the available opportunities we have below:

Creative Resources Technology Group, Inc. is currently conducting a talent search for an experienced Technical Manager with a hands-on approach to project management.  This office-based position will have the responsibility of overseeing the daily operations of the technical support teams.

Core Responsibilities:

  • Works on projects for SMB (small and medium-sized) organizations.
  • Will be engaged in engineering projects, Mobile Device Management, Mobility initiatives, Active Directory/Open Directory integration, Cloud migrations and large-scale deployments and advanced server setups.
  • Will assure that documentation for all troubleshooting fixes, changes and updates performed are consistently accurate and timely.
  • Field inbound calls from current customers that need immediate help desk support.
  • This position requires a unique combination of technical skills, customer service and leadership ability.
  • Familiarity with the development of Standard Operating Procedures.
  • Performance management of the Technical Staff, identifying areas for improvement and initiating corrective action as deemed appropriate.
  • Will assess and make recommendations for improved workflow and/or systems enhancement.
  • Strong organizational management skills.
  • Ability to orchestrate the multi-tasking of the daily operational requirements in addition to navigating the unexpected.
  • Will take the initiative to respond to critical situations with willingness to apply hands-on involvement in daily operations as deemed necessary by current workflow.
  • Confidently assigns and delegates daily workflow and special projects with diplomacy, tact and professionalism.
  • Will lead the Technical Teams by example through team building.
  • All other duties as assigned.

Qualifications:

  • Certifications Required: Apple Certified Support Professional (ACSP 10.13) & Apple Certified Technical Coordinator (ACTC 10.12), Microsoft Certified System Engineer (MCSE).
  • At least ten (10) years of experience with troubleshooting, diagnosing and repairing computer hardware, printers, industry-recognized software applications and workstation operating systems.
  • At least ten (10) years of experience analyzing and resolving network-related server, workstation, printer, operating system and application issues in LANs.
  • Thorough knowledge of macOS 10.12+ and Windows 10.
  • Familiarity with Best Practices in project management.
  • Six Sigma certification a plus.
  • 2-3 years professional working experience at the Supervisory level.
  • Previous experience managing technical support personnel preferred.
  • Exemplary written and verbal communication skills.
  • Consistent superior delivery of customer service in a fast-paced environment.
  • Communicates with confident respect.
  • Strong organizational management skills.
  • Self-motivated and success-driven, takes ownership of all endeavors.
  • Delegates with diplomacy.
  • Ability to multi-task, being mindful of business objectives, ongoing projects and deadlines, while navigating through the unexpected.
  • Strong attention to detail, keeping focus on client satisfaction.
  • Demonstrated desire to increase professional acumen by learning new applications and technologies on the market, as deemed necessary.
  • Demonstrates the ability to communicate with end users at all levels within an organization.
  • Organizational and project management oriented.
  • Demonstrated ability to handle sensitive and confidential information.

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Our organization is currently seeking a top-notch individual to fulfill the role of Office Manager. The ideal candidate is someone who can multi-task the unpredictable occurrences of the day with utmost finesse and excellence in conduct. The Office Manager will partner with management to fulfill business objectives using best practice methods, possess a ‘can do’ attitude and welcome the challenges of new systems.

The Office Manager at CRTG is a key position – there are many hats to be worn here and many interdepartmental relationships to build. This individual possesses the business acumen to assess operational issues and can appropriately resolve such issues in the absence of the CEO and has the ability to anticipate the need for intervention and address it in accordance with company core values.

As a key player at CRTG, the Office Manager will have the following competencies:

  • Proficiency in basic applications: MS Office (Word, Excel, Power Point).
  • Familiarity with any of the following systems is a definite plus:
    • Autotask (CRM)
    • Microsoft Office Suite
    • ConnectBooster
    • Nextiva
    • Apple OS
    • Working knowledge of QuickBooks
  • Exemplary organizational and project management skills.
    • Ability to develop SOP’s for continuous improvement in workflow process.
    • Formalized leadership/supervision training a definite plus.
  • Extraordinary written and verbal communication skills.
    • Acts as the primary POC on a daily basis for prospective and existing clientele.
  • Demonstrated track-record of strong leadership skills.
    • Self-motivated and success-driven, taking ownership of all endeavors.
    • Extremely resourceful, having the ability to find other solutions or avenues to accomplish tasks; ability to independently navigate through complex situations.
  • Outstanding People Management skills
    • Minimum 7-10 years of demonstrated track-record of effectively managing people and office dynamics.
    • Ability to speak with authority in order to achieve an overall excellent outcome for all parties involved.
    • Exercises fairness and diplomacy, making decisions for the good of the whole even if it means making changes to initial plans.

Individuals accustomed to working in SMB and seeking to make a positive impact from this highly visible dynamic position, are invited to apply directly by emailing: linda.johnson@creativeresources.net

Apply Now

Core Responsibilities:

  • Troubleshoot, diagnose and repair computer hardware, printer, industry-recognized software applications and workstation operating systems.
  • Analyze and resolve network-related server, workstation, printer, operating system and applications issues in LANs.
  • Document all troubleshooting fixes changes and updates performed.
  • Sells consultatively and makes recommendations to prospects and clients of the various solutions the company offers to their business issues.
  • Maintains strict confidentiality.
  • Actively seeks to learn new applications and technologies on the market in an effort to enhance company reputation.
  • Continuously expands professional acumen.
  • Professionally and effectively communicates to end-user appropriate resolution and instruction with regards to specific needs.
  • Delivers customer service in alignment with company core values for client satisfaction.
  • Escalates technical issues to Supervisor as deemed necessary.
  • Regularly attends Company weekly production meetings.
  • All other duties as assigned.

Qualifications:

  • Apple Certified Support Professional (ACSP)
  • Microsoft Certified Professional (MCP)
  • Minimum three years professional working experience with troubleshooting, diagnosing and repairing computer hardware printers, industry-recognized software applications and workstation operating systems.
  • Minimum one-year professional working experience analyzing and resolving network-related server workstation, printer, operating system and application issues in LANs.
  • Thorough working knowledge of mac OS X v10.8-v10.12, Windows 7 and Windows 10.
  • Apple Retail experience as Mac Genius a plus.
  • Excellent interpersonal and customer service skills.
  • Ability to work well with all skill levels of end-users throughout all levels of an organization.
  • Strong written and verbal communication skills.
  • Excellent follow-through and attention to detail.
  • Strong organizational management skills with the ability to prioritize and follow-up on multiple concurrent tasks.
  • Ability to work independently and within a team environment, actively contributing work on group projects from start to finish in a professional and timely manner.
  • Takes initiative and demonstrates self-motivation within the scope of job responsibilities.
  • Ability to multi-task, prioritize and execute sound judgement, always focusing on client satisfaction with attention to detail.
  • Ability to communicate professionally and effectively with all levels of an organization.
  • Must be able to appropriately handle sensitive and confidential information.

Apply Now