Creative Resources Technology Group is the premier Macintosh Professional Services Provider and Managed Services Provider for businesses in Los Angeles, Orange, San Diego, and Riverside County. CRTG offers clients a full line of IT support options for growing and securing networks in addition to providing specialized troubleshooting needs on Macintosh environments as well as Unix and Windows platforms. We are the #1 Apple Consultant in Orange, San Diego, and Riverside County providing full level support and set up of networking and communications across these platforms.

As the leading Managed Services Provider, Information Technology, Certified Training and Solutions company, we have more than 23 years of experience in propelling customers to achieve their business goals. We believe that trust is our greatest tool we have to serve our clients and the greatest value we seek to instill in our team members. We offer incredible growth opportunities, an energetic work environment, and benefits including Medical, Life Insurance, 401k, and Dental.

Interested in working for the #1 Apple Consultant in Orange, San Diego, and Riverside County?

Check out the available opportunities we have below:

Creative Resources Technology Group, Inc. is currently conducting a talent search for an experienced Technical Manager with a hands-on approach to project management.  This office-based position will have the responsibility of overseeing the daily operations of the technical support teams.

Core Responsibilities:

  • Works on projects for SMB (small and medium-sized) organizations.
  • Will be engaged in engineering projects, Mobile Device Management, Mobility initiatives, Active Directory/Open Directory integration, Cloud migrations and large-scale deployments and advanced server setups.
  • Will assure that documentation for all troubleshooting fixes, changes and updates performed are consistently accurate and timely.
  • Field inbound calls from current customers that need immediate help desk support.
  • This position requires a unique combination of technical skills, customer service and leadership ability.
  • Familiarity with the development of Standard Operating Procedures.
  • Performance management of the Technical Staff, identifying areas for improvement and initiating corrective action as deemed appropriate.
  • Will assess and make recommendations for improved workflow and/or systems enhancement.
  • Strong organizational management skills.
  • Ability to orchestrate the multi-tasking of the daily operational requirements in addition to navigating the unexpected.
  • Will take the initiative to respond to critical situations with willingness to apply hands-on involvement in daily operations as deemed necessary by current workflow.
  • Confidently assigns and delegates daily workflow and special projects with diplomacy, tact and professionalism.
  • Will lead the Technical Teams by example through team building.
  • All other duties as assigned.

Qualifications:

  • Certifications Required: Apple Certified Support Professional (ACSP 10.13) & Apple Certified Technical Coordinator (ACTC 10.12), Microsoft Certified System Engineer (MCSE).
  • At least ten (10) years of experience with troubleshooting, diagnosing and repairing computer hardware, printers, industry-recognized software applications and workstation operating systems.
  • At least ten (10) years of experience analyzing and resolving network-related server, workstation, printer, operating system and application issues in LANs.
  • Thorough knowledge of macOS 10.12+ and Windows 10.
  • Familiarity with Best Practices in project management.
  • Six Sigma certification a plus.
  • 2-3 years professional working experience at the Supervisory level.
  • Previous experience managing technical support personnel preferred.
  • Exemplary written and verbal communication skills.
  • Consistent superior delivery of customer service in a fast-paced environment.
  • Communicates with confident respect.
  • Strong organizational management skills.
  • Self-motivated and success-driven, takes ownership of all endeavors.
  • Delegates with diplomacy.
  • Ability to multi-task, being mindful of business objectives, ongoing projects and deadlines, while navigating through the unexpected.
  • Strong attention to detail, keeping focus on client satisfaction.
  • Demonstrated desire to increase professional acumen by learning new applications and technologies on the market, as deemed necessary.
  • Demonstrates the ability to communicate with end users at all levels within an organization.
  • Organizational and project management oriented.
  • Demonstrated ability to handle sensitive and confidential information.

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