OS X Support Essentials 10.9 (Mavericks 101)

Course Description

OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Mavericks. This course is designed to give you a tour of the breadth of functionality of OS X Mavericks and the best methods for effectively supporting users of OS X Mavericks systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Details

The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Availability: In stock

$1,495.00

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$1,495.00
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What you will learn:

• The troubleshooting process and how to become more efficient with available tools and resources
• Features and functionality of OS X Mavericks, including how to find additional information
• How to prepare for Apple Certified Support Professional (ACSP) 10.9 certification

Who Should Attend
•Help desk specialists, technical coordinators, service technicians, and others who support Mac users
•Technical support personnel in businesses that use Mac computers
•Technical coordinators or power users who manage networks of computers running
OS X- such as teachers and technology specialists who manage networks or computer labs

Additional information

Prerequisites
•Knowledge of OS X and basic computer navigation
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