IT Support Agreement
CRTG has more than twenty years of designing, implementing, and maintaining network infrastructures. We offer a proactive and practical method of network management. The systems and procedures are designed to reduce and rectify the common problems normally associated with typical ‘break-fix’ network management techniques.
An ongoing IT support agreement provides peace of mind that your network, server and infrastructure resources will be maintained in top working condition for the duration of our services.
Together with onsite IT support, we offer a superior help desk which is designed around one simple premise: helping clients resolve issues in a quick and effective manner. Our goal is to keep your staff productive when they need assistance. That translates to quick access to System Engineers who provide the necessary support to help your business. Our helpdesk is open 24/7 because we know that issues can be unpredictable. We are accessible to meet your computer support needs day or night.
Proactive Monitoring, Detection and Preemptive Action
Sentinel works around the clock, checking for any anomalies and pushing updates, 24/7. This proactive system maintenance ensures your computers are always performing at optimum levels. . . all designed around the seamless Apple experience. Identifying small problems before they develop into large ones, or cause data loss, will provide peace of mind before failure occurs. Active notifications of issues discovered by Sentinel will check your back up status, hard drive and more. In the event of something going wrong, our support engineers are alerted and called to troubleshoot and repair issues completely in a non-invasive and transparent fashion. Click here to learn more.
Hosted Security Suite
Comprehensive Threat Management
CRTG’s hosted security provides a firm integration of intrusion prevention, malware protection, content/URL filtering and scalability required for your business that is monitored 24/7. This all-in-one network protection combines gateway anti-virus, anti-spyware, application intelligence and control, content filtering, firmware updates and 24/7 monitoring of all threats. Keep your organization productive with protection policies that block inappropriate and dangerous web content based on rating, IP address, URL and more. Click here to learn more.
DATA BACKUP AND CLOUD HOSTING
CRTG’s automatic, continuous data protection reliably protects enterprise data, assuring it can be recovered whenever and wherever needed. With SafetyNet, all of your critical data is backed up in our data center using our fully redundant hardware storage systems. This is the perfect solution to allow just one IT admin to manage and support thousands of end users on multiple devices, while enabling the end users to quickly and easily restore data on their own, anywhere, anytime. SafetyNet runs silently in the background, providing secure endpoint data protection and unlimited, on-demand scalability that meets the strictest security requirements. Click here to learn more.
Intelligent Business Continuity
Disaster Recovery & Server Support
Prepare yourself before disaster strikes. When it comes to data backup and disaster recovery, being prepared for potential disasters is key to keep your business running. Traditional backup methods, such as tape, disk, or online only, are no longer sufficient in today's workplace. A Hybrid Cloud Backup Solution can provide the most reliable and efficient way for end users to back up their data securely and ensure that is is recoverable regardless of any disaster scenario. At any given moment, copies of your server's data will be located in three unique locations: the client server, a local backup, and a mirrored backup in a hosted data center offsite. Paired with AES 256-bit encryption, you can rest assured your data is protected by the highest level of security commercially available.
SaaS Backup and Recovery
Cloud Application Backup
Apps like Google and Salesforce focus on application and primary data availability. This does not protect you against the common causes of data loss, including user errors, malicious deletions, and hacked accounts. Backing up your third-party software to a secure and hosted second location is best practice. By partnering with Datto, CRTG can protect your data with powerful 256-bit encryption and provide an all-in-one archiving, search, and restore solution for the most popular online services, including Google Apps, Office 365, Salesforce, Facebook, Twitter, and more. Click here to learn more.
Flexible, Secure, Reliable Email Hosting
CRTG’s Hosted Email service benefits the security and reliability of your email. Using the latest technologies, our program is focused on building the best and most flexible hosted email solution for your business. Utilize advanced data-loss prevention and compliance capabilities and benefit from content scanning, document fingerprinting and transport layer security.We bring a simple and cost effective collective system compatible with all platforms (Windows, Linux, Mac OS X). Click here to learn more.
Email Archiving & Backup
CRTG offers the most comprehensive solutions in terms of performance, stability, functionality and simplicity to meet the specific email archiving needs of your business. Our service will allow your organization to avoid the time consuming and typically costly process of implementing and operating an effective archiving solution, and meet all compliance and e-discovery requirements. CRTG’s hosted Email Archiving solution is based on one of the premiere email archiving services: MailStore. Click here to learn more.
Enterprise-Level Cloud Communication
Simplify your business communication. From wasted time to difficulty reaching the right people, companies like yours need a single source for communication, collaboration and mobility. A unified solution keeps you connected to your business from anywhere. Managed Nextiva Office, our all-inclusive hosted VoIP service, enables your business to increase revenue, minimize management headaches, and improve your customer experience. CRTG provides standard hosted VoIP functions, plus fully integrated enhanced services. Setup and configuration are easily managed through our hosted NextOS web portal. Click Here to learn more.
Enterprise File Sync and Share
WorkDocs enterprise file sync and share is a proven fast, easy-to-use solution that supports your data security and privacy requirements. Computer to tablet to smartphone, users easily sync and share an unlimited number of files in and out of the office, providing them with quick collaboration while your business appreciates efficient, uninterrupted workflow. WorkDocs is built with a security-first mindset that provides full visibility and control of all shared files across all users—without compromising the user experience. With on prem-encryption key management, data storage options, audit trails, and remote wiping, WorkDocs gives the mobile workforce the ability to share and access files and folders from any device and solves consumer-cloud, file-sharing problems like data leakage, breach and file-sharing invisibility. Click here to learn more.