The recent economic downturn helped increase demand for business VoIP
While the current economic upturn continues to provide opportunities for small businesses to gain a competitive advantage through VoIP. Businesses can free up valuable resources, allowing them to focus more time on growing their organization. Plus, they can become more efficient and profitable with advanced communication features.
What is VoIP?
VoIP is a remarkable innovation in telecommunication technology. It converts voice signals into digital voice data packets and transmits them over the Internet through a standard broadband connection. This is a quantum leap over the age-old traditional telephone technology that relies on phone lines connected to the public switched telephone network (PSTN).
As the pace of business accelerates due to new technology developments, customers expect a higher level of service and support, as well as 24/7 availability, which VoIP technology delivers. VoIP provides greater cost savings, employee mobility, improved response times, and an enhanced customer experience. Sophisticated mobility features allow employees to access their communication system from nearly anywhere, anytime.
The business advantages of VoIP technology include:
1. Significant Cost Savings
VoIP combines both voice and data onto a single unified network, which reduces total cost of ownership. Plus, with a hosted VoIP network, there is no need to invest in costly hardware purchases and maintenance, since upgrades and support are provided by the carrier.
2. Simple Web Management
A simple online management system allows both technical and non-technical users to easily manage their VoIP system through a secure Web interface.
3. Greater Availability
Access the system via any Internet connection, which allows VoIP users to take the office with them wherever they go. This is highly advantageous for a mobile workforce and employees stationed in distant locations.
4. Business Integration
VoIP technology integrates with other communication tools like Customer Relationship Management (CRM) software and Outlook. Plus, it is compatible with advanced communication hardware from many manufacturers, inlcuding Polycom, Panasonic and Cisco.
5. Scales along with a Business
VoIP – particularly hosted VoIP – will easily adapt and scale to the changing needs of a business. Subscribers can add or delete users easily and make changes to the system without relying on outside IT support. Business VoIP phone systems come with a simple plug-and-play setup process. Plus, VoIP provides access to hundreds of advanced calling features.
6. Increased Productivity
Hosted VoIP offers numerous advanced features to make a business more productive and efficient, including advanced call forwarding and electronic messaging, customized auto-attendant, three-way conferencing, video conferencing, and Advanced Call Distribution (ACD) functions.
7. Ability to Focus on the Core Business
Businesses no longer need to worry about excessive costs, ongoing maintenance, upgrades, associated staff and complex management. Hosted VoIP frees up these resources and more, so organizations can focus on their core business.
Time is running out for the PSTN. AT&T recently announced its request for the Federal Communications Commission (FCC) to oversee the provider's complete transition away from the legacy POTS infrastructure as early as 2018. As more and more businesses adopt this advanced technology, traditional service providers are opting to ween out the traditional infrastructure and move all customers to a VoIP environment.
Ready to Make the Switch?
To find out just how much switching over to VoIP can save your business, fill out the form below to schedule an appointment with one of our IT Strategists. A Free Cost Analysis and demo can show you the hidden costs most organizations are overlooking.