How Does Your Current Computer Guy Stack Up?

If your computer support company does not score a “YES” on every point,  you could be paying for substandard support. Take this quiz to find out!

  • Do they respond to emergencies in 30 mins or less?
  • Are they easy to reach when you need them for non-emergencies?
  • Do they offer ongoing maintenance to keep your systems running smooth?
  • Do they proactively offer new ways to improve your network’s performance?
  • Do they provide detailed invoices that clearly explain what you are paying for?
  • Do they complete projects on time and under budget?
  • Do they follow up on your support requests promptly?
  • Do they offer a guarantee on their services?
  • Do they arrive on time and dress professionally?
  • Do they have a team of technicians working with you and not just assigned to one technician?
  • Do their technicians maintain current vendor certifications and participate in ongoing training?
  • Do they give you their full attention rather than seeming constantly rushed?
  • Are they adamant about backing up your network and having a disaster recovery plan in place?
  • Do they offer to meet with you regularly to review your business plans, network status, and own performance?
  • Do they provide frequent updates, status reports and follow-ups so you don’t have to manage them?
  • Do they offer flat-rate or fixed-fee project quotes, rather than giving themselves a wide-open playing field?
  • Do they focus on your needs rather than taking calls from other clients while working on your network?
  • Do they answer their phone LIVE and respond to emergencies promptly?
  • Do they LISTEN to your needs?
  • Do their projects always get done according to their time and price estimates?
  • Are they PROACTIVE or REACTIVE to network issues?

Stop Paying for Sub-Standard Support Today!

As a prospective client, we’ll give you 2 FREE hours of network support to prove that we can do a better job at solving your technology headaches than your current computer-support guy.

For FREE, we will provide the following services:

  • Check your network’s current security against hacker attacks, theft, worms, and viruses.
  • Check your data back-up systems to ensure they are working properly and accurately backing up all the critical files and information you NEVER want to lose.
  • Perform a quick network “tune-up” to make programs and files load faster.
  • Discuss a project or upgrade you are considering or give you a second opinion on a quote you have received.
  • Provide and discuss in details a Report of Findings and Recommendations based on our assessment.
  • Answer ANY questions you may have about your network.
  • Discuss your future needs and how to integrate IT seamlessly to GROW your business.

To Claim Your Free Support,
Complete The Form On This Page
Or Call Us At 714-881-8000

  • Claim Your 2 Free Hours of FREE Support

  • This field is for validation purposes and should be left unchanged.

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jeff

"Extremely Reliable, Knowledgeable and Responsive"

jeanne

"Paved The Way To A New World"

jim

"CRTG Is Now Our Trusted IT Partner"