Creative Resources is an Apple specialist that follows a simple philosophy: We operate as a highly responsive, world-class Apple Consultants Network (ACN) firm. Our name says it all. Yet, many technology consultants cannot be counted on. In the industry directive to supply the lowest possible price on parts and labor, performance and customer care have, for many resellers/technology consultants, become a thing of the past. Our firm has been serving the information technology (IT) needs of our clients since 1996, serving Los Angeles, Orange and San Diego Counties, as well as the islands of Hawaii.
Our
Services
Responding quickly and professionally whenever you need assistance is the rule of Creative Resources. Each of our Apple Certified systems engineers assumes a traditional leadership role and takes responsibility for their work. We can be counted on. Giving you the attention you deserve, while providing thorough, competent service at competitive prices, will yield what matters most to you: The Best Value! Standard service calls are from 8:30 a.m. to 5:30 p.m., Monday through Friday.
Our Training
As an Apple Authorized Training Center (AATC), we are able to offer the Apple classes necessary to earn ACSP, ACTC and ACSA certifications.
Apple Certified Support Professional (ACSP): This certification is ideal for help desk personnel, service technicians, technical coordinators, and others who support Mac OS X customers over the phone or who perform Mac OS X troubleshooting and support in schools and businesses.
Mac OS X Support Essentials (3-day class)
Apple Certified Technical Coordinator (ACTC): This certification is ideal for Mac OS X technical coordinators and entry-level system administrators who provide technical support to Mac OS X users, as well as maintain the Mac OS X Server platform.
Mac OS X Server Essentials (4-day class)
Apple Certified System Administrator (ACSA): This certification is designed for professional system administrators and engineers managing medium-to-large networks of systems utilizing Mac OS X Server and other Apple technologies in complex multiplatform deployments. The ACSA program has been revised to provide candidates greater flexibility and is now focused on individual job functions. The following classes are available to help in your learning toward your ACSA certification:
• Mac OS X Directory Services
• Mac OS X Deployment
• Mac OS X Security and Mobility
Our
Advantages
Fast
Response Time — we guarantee a four-hour or less
response time to customers. This translates to less downtime
which means your employees can provide faster response
to those they serve, inside and outside the company. Our
primary aim is to troubleshoot hardware and software problems
to get your systems back up and running quickly.
Competent
Performance — 99.9% of all Macintosh problems
are solved in one visit. Our warranty/rework rate is less
than 1% of billable hours. And you can stop feeling frustrated
with tech support people that don’t provide clear
answers to your questions, or leave you on hold, or, in
many instances, don’t even return your phone calls.
Experience
and Know-How — more than 20 years of expert knowledge in the technical support industry, offering you the greatest value for your Macintosh investment, and creativity in customizing a solution to your unique situation.
Providing full-level support, we can set up networking and communications across Macintosh, PC and Unix platforms, implement E-Mail and Web Servers, and set up and maintain Mac OS X Server, AppleShareIP, Windows NT/2000/2003/2008 and Novell servers. We have Apple certified (ACSA, ACTC and ACSP) and Microsoft certified (MCSE) engineers on staff.
Our Consulting Network
As a member of the Apple Consultant Network (ACN), we can bring you and your company the highest level of technical knowledge and expertise in the latest Apple products and services. We receive training in the latest technical information from Apple, related third-part products and services, and have access to other resources that help us stay on the cutting edge of technology. The solutions we deliver more than pay for themselves in reduced costs, increased productivity, and other tangible benefits. As consultants, we will look for ways to use technology to solve problems, and develop entirely new systems and tools which integrate well with your existing architecture. We want to contribute to your success.
